18P - Photon: Water ingress & damage (Draft)

18P - Photon: Water ingress 


Symptoms


  • The motor has a very loud sound when running
  • The peddle assist (PAS) is not working
  • Potentially visible rust inside the unit


Reasons


  • Water Ingress into the case and or motor housing
  • Broken or worn out seals and/ or o-ring


Solution


  1. Open and check for rust and or any signs of sediment buildup ( substance that is not grease ) 
  2. Check parts for damage 

Parts to check 

  1. Torque Sensor
  2. Bearings & Sprag clutch
  3. O ring on Chainring cover 
  4. Motor & Motor Housing

Replace parts under warranty if no user error can be found.