19PG2 - X1 Pro Gen 2: Motor cuts out

For ASI Controllers

Sensor Checks

Hall Sensor Check

If you have newly installed or made changes to your kit, please ensure that the torque sensor and motor wire is not swopped around as this will trigger the error. Please refer to the image attached for reference. 

If the wires are correct & you are still experiencing this error, please follow the steps below & let us know the result:

1. Please turn on the kit & connect to the CYC (BAC) app.

2. Go to your Peripheral Setup settings & change the "Motor Position Sensor Type" underneath the "Motor Settings" to "Sensorless" mode  then save to flash.

3. Next, change the assist level on your display to 1 or higher & test the throttle. 

4. Now, kindly test the PAS. Please note that pressure needs to be applied to the pedals in order for PAS to engage. If you are testing it on a bike stand, please hold in the brake levers slightly while testing PAS.

Please let us know if both PAS & throttle works in sensorless mode. If yes, we will arrange a motor replacement for you ASAP.