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CYC MOTOR LTD strives to provide the best ebike & emtb experiences through our mid-drive electric bike conversion kits, adhering to the highest standards of industry ethics. We encourage you to read our Privacy Policy for more details.
CYC MOTOR LTD developed the CYC MOTOR LTD apps, including the RISTRETTO 303 FS and CYC Motor (BAC) app, as free services. These services are provided by CYC MOTOR LTD at no cost and are designed for use 'as is.' The RISTRETTO 303 FS and CYC Motor (BAC) apps gather location data to facilitate Bluetooth device searching following the ASI controller’s protocol. Please note that we do not upload or track your location data.
This page aims to inform visitors about our policies concerning the collection, use, and disclosure of Personal Information for those who decide to use our Service.
By choosing to use our Service, you consent to the collection and use of information in accordance with this policy. The Personal Information we gather is employed for providing and enhancing the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at CYC MOTOR LTD, unless otherwise specified in this Privacy Policy.
Information Collection and Use
To enhance your experience while using our Service, we may need you to provide us with certain personally identifiable information, such as your name (optional), phone number, email address, and location (optional). This information, once collected, will be retained and utilized as outlined in this privacy policy. Please be aware that our app uses third-party services that may collect information used to identify you.
Log Data
In the event of an error within the app, we collect data and information on your phone, known as Log Data, via third-party products. This Log Data may include information such as your device's IP address, device name, operating system version, app configuration when using our Service, the time and date of your Service use, and other statistics.
Cookies
Cookies are small data files commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and stored on your device's internal memory.
Our Service does not explicitly use these "cookies." However, the app may use third-party code and libraries that use "cookies" to gather information and improve their services. You can accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you might not be able to use some parts of this Service.
Service Providers
We may hire third-party companies and individuals for the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related tasks; or
- To assist us in analyzing our Service usage.
We want to inform our Service users that these third parties have access to your Personal Information for performing tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us with your Personal Information and are committed to protecting it through commercially acceptable means. However, remember that no transmission method over the internet or electronic storage method is 100% secure and reliable, and we cannot guarantee absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of these websites as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not cater to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take necessary actions.
Changes to This Privacy Policy
Our Privacy Policy may be updated from time to time. Therefore, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after being posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
CYC MOTOR LTD's X-Controller Series' hardware and software are under the GPL V3 open-source license. VESC® is a trademark and copyright of Mr. Benjamin Vedder. For more information, visit https://www.gnu.org/licenses/gpl-3.0.html. CYC MOTOR LTD's source code can be found at https://github.com/CYC-MOTOR. Different firmware can be loaded onto these controllers.
WARNING
Any performance issues or damages to the product resulting from loading unauthorized firmware will not be supported or warrantied by CYC MOTOR LTD or any authorized product dealer.
We take customer support very seriously and pride ourselves on assisting you with your eBike conversion needs. With industry-leading customer and technical support standards, you can expect prompt responses and personalised solutions. We encourage you to familiarise yourself with our Returns and Refunds Policy outlined below:
CYC MOTOR LTD operates under a no-return policy since each kit is programmed and assembled according to your specifications upon purchase. As such, returns are not allowed unless the following conditions are met: the item/s should be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. Additionally, you will be responsible for two-way shipping costs, a 30% restocking fee, a 10% handling fee, and the cost of replacing any components deemed used or damaged by an official CYC MOTOR LTD staff member.
To initiate a return, please contact us at support@cycmotor.com. If your return is approved, we’ll send you instructions on how to send your package. Returns without prior approval or requests made after 30 days since receipt of the product/s will not be accepted. Refunds, if applicable, will be processed only after the returned item/s have been inspected at the CYC MOTOR LTD headquarters in Hong Kong.
Damages & Issues:
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can address and rectify the issue. Please refer to CYC's user manual for instructions on checking your kit's functionality and for a parts list.
All items undergo inspection and testing before shipment. In the event of a user identifying a faulty component before, during, or after installation, an official CYC MOTOR LTD staff member will inspect and troubleshoot the component. CYC MOTOR LTD reserves the right to replace only the faulty component/s, not the entire kit.
CYC MOTOR LTD will not support or warranty any product performance issues or damages resulting from unauthorised firmware loading or unauthorised modifications.
Exceptions / Non-Returnable Items:
Given our pre-shipment inspection, certain products cannot be returned or replaced under warranty. These include wires, wiring harnesses, bolts and screws, spacers, lock nuts, and connectors.
Exchanges:
CYCMOTOR LTD does not accept exchanges post-shipping unless the item is in its received condition, unworn or unused, with tags, and in its original packaging. Exchanges must be approved prior to shipping, with you being responsible for the two-way shipping costs and any additional payments, if applicable. Approval for exchanges can be requested via email to support@cycmotor.com. The final decision to accept or reject the exchange lies with the designated CYCMOTOR LTD staff member. Refunds, if applicable, will be processed only after the item/s have been inspected at our Hong Kong headquarters (a 10% handling fee applies).
Refunds:
Please remember that bank or financial entity processing times for refunds may vary. Note that a 10% handling fee will be deducted. Upon receipt and inspection of your returned or swapped out items, we will inform you about the approval status of your refund. If approved, you'll be refunded via your original payment method.
Order Changes:
CYC MOTOR LTD accepts changes to your order before the final packaging confirmation, which should be communicated to our support team as soon as possible. Final packaging confirmation is when our support team sends you a pre-shipment email to verify your order and shipping address. Any changes post this point will be reviewed on a case-by-case basis.
Purchases from a CYC Dealer:
CYC authorized dealers may operate under different terms and conditions. If you experience any issues with your product/s and did not purchase the kit directly from us, please consult with the appropriate dealer. Thank you.