Help Center
Explore our Help Center to find answers, connect with the community, or chat with our team.
We want to make sure you have the best experience possible.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Customer
Support
We're here to help. Reach out to our dedicated support team for questions, troubleshooting, or guidance.
Customer and Technical Support
Have an issue, need some info, or even need some advice about your build or components? Let our support team help you!
Request submitted!
Our support team will get back to you as soon as possible.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
FAQ
Frequently Asked Questions
Got questions? We're here to help. Explore the sections below to find quick answers to our most common inquiries.
The Motto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Motto R1 Max offers enhanced performance features for longer distances.
Regular maintenance includes checking tire pressure, lubricating the chain, and inspecting the brake system. We recommend a full service every 500 km or annually, whichever comes first.
Yes, most components are interchangeable within the CYC Motor ecosystem. Check our accessories page for compatible upgrades.
All CYC Motor products come with a standard warranty. Please register your product within 30 days of purchase to activate full warranty coverage.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
How
to videos
short, step-by-step tutorial videos that clearly explain features, products, and common tasks.
Quick tutorials to navigate CYC Motor products easily.
A section on the CYC Motor website where users can watch videos and tutorials to learn about products, features, and step-by-step processes in a clear and practical way.
Tablished fact
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Distracted by the readable
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Tablished fact
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
It is a long test
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Troubleshooting
Quick solutions to common issues. Find guides and tips to fix problems and keep things running smoothly.
Drivetrain System
The drivetrain system powers your ride. This section helps you troubleshoot motor performance, chain alignment, temperature, and other mechanical concerns to ensure smooth and efficient operation on every journey.
Switching Between Options — The Matto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Matto R1 Max offers enhanced performance features for longer distances.
Troubleshooting- 01P04: Bluetooth not connecting
- 02P04: Kit will not turn on
- 03P04: Motor resistance when pushing backward
- 04P04: Resistance when paddling
- 05P04: Throttle not working
- 06P04: PAS not working
- 07P04: Error codes
- 08P04: Drivetrain noise done during ride
- 09P04: Display frozen
- 10P04: Regenerative function bracket threads
- 14P04: Can't change settings
- 15P04 – X1 Pro Gen 4: Loose freewheel
- 16P04 – X1 Pro Gen 4: Motor overbeat
- 17P04 – X1 Pro Gen 4: Photon controller
- 21P04 – X1 Pro Gen 4: Can't charge wheel size on display
- 22P04 – X1 Pro Gen 4: Display losing assist
- X1 Pro Gen 4: Controller Info
- X1 Pro Gen 4: Parts and Spacer Specs
- X1 Pro Gen 4: Firmware
- X1 Pro Gen 4: Product Compatibility
Photon Pro troubleshooting guides.
Photon 2 troubleshooting guides.
Batteries
Your battery is the heart of your e-bike. Here you'll find information on charging capacity, power management, and answering battery info, helping you avoid limitations and keep your ride going strong.
Lorem ipsum — The Matto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Matto R1 Max offers enhanced performance features for longer distances.
Extended range battery guide.
High-capacity battery guide.
- Battery General Information
- Battery Info Explained
- Battery Settings
- Battery Recommendations
Displays
& Sensor Systems
Displays and sensors provide critical feedback while riding. This section covers controller instructions, sensor calibration, layout issues, and other settings to help you receive accurate monitoring and safety.
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Intuition Display
Adjustment, testing, and replacement guide for brake sensors.
Magnet alignment, wheel size programming, and speed accuracy.
Wiring diagrams and calibration for electronic gear shift detection.
Response curves, dead zones, and hardware fault diagnosis.
Pin-out diagrams and common wiring fault resolution.
Power wiring, brightness settings, and compatibility list.
Ratchet click noise, slipping under load, and replacement guide.
App
The companion app lets you monitor and control your e-bike. You'll find tips for pairing devices, adjusting settings, updating firmware, and connecting wirelessly or data logs to get the most out of your ride.
- Ride Control App
- Ride Control Pedalassist
- Phonetec App
- CYC BAC APP
- Old Rode Controller App
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Owners Manual
Select a product to access related documents and downloads.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Warranty
Registration
By completing your registration, you'll gain access to technical support, system updates, and product updates. It only takes a few minutes and helps us know where you have the warranty when you need it most.
Protect your ride in just a few steps
Please submit your warranty within 30 days of receiving your product.
Warranty registered!
You'll receive a confirmation email shortly.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Community
Connect with thousands of CYC Motor riders worldwide. Share builds, tips, and experiences. Chat with other fans.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Feedback
We're committed to listening, learning, and continuously delivering better riding experiences together.
Product Feedback
Real insights from real riders make all the difference.
Thanks for your feedback!
Your insights help us build a better experience for every rider.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Help Center
Explore our Help Center to find answers, connect with the community, or chat with our team.
We want to make sure you have the best experience possible.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Customer
Support
We're here to help. Reach out to our dedicated support team for questions, troubleshooting, or guidance.
Customer and Technical Support
Have an issue, need some info, or even need some advice about your build or components? Let our support team help you!
Request submitted!
Our support team will get back to you as soon as possible.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
FAQ
Frequently Asked Questions
Got questions? We're here to help. Explore the sections below to find quick answers to our most common inquiries.
The Motto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Motto R1 Max offers enhanced performance features for longer distances.
Regular maintenance includes checking tire pressure, lubricating the chain, and inspecting the brake system. We recommend a full service every 500 km or annually, whichever comes first.
Yes, most components are interchangeable within the CYC Motor ecosystem. Check our accessories page for compatible upgrades.
All CYC Motor products come with a standard warranty. Please register your product within 30 days of purchase to activate full warranty coverage.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
How
to videos
short, step-by-step tutorial videos that clearly explain features, products, and common tasks.
Quick tutorials to navigate CYC Motor products easily.
A section on the CYC Motor website where users can watch videos and tutorials to learn about products, features, and step-by-step processes in a clear and practical way.
Tablished fact
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Distracted by the readable
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Tablished fact
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
It is a long test
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Troubleshooting
Quick solutions to common issues. Find guides and tips to fix problems and keep things running smoothly.
Drivetrain System
The drivetrain system powers your ride. This section helps you troubleshoot motor performance, chain alignment, temperature, and other mechanical concerns to ensure smooth and efficient operation on every journey.
Switching Between Options — The Matto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Matto R1 Max offers enhanced performance features for longer distances.
Troubleshooting- 01P04: Bluetooth not connecting
- 02P04: Kit will not turn on
- 03P04: Motor resistance when pushing backward
- 04P04: Resistance when paddling
- 05P04: Throttle not working
- 06P04: PAS not working
- 07P04: Error codes
- 08P04: Drivetrain noise done during ride
- 09P04: Display frozen
- 10P04: Regenerative function bracket threads
- 14P04: Can't change settings
- 15P04 – X1 Pro Gen 4: Loose freewheel
- 16P04 – X1 Pro Gen 4: Motor overbeat
- 17P04 – X1 Pro Gen 4: Photon controller
- 21P04 – X1 Pro Gen 4: Can't charge wheel size on display
- 22P04 – X1 Pro Gen 4: Display losing assist
- X1 Pro Gen 4: Controller Info
- X1 Pro Gen 4: Parts and Spacer Specs
- X1 Pro Gen 4: Firmware
- X1 Pro Gen 4: Product Compatibility
Photon Pro troubleshooting guides.
Photon 2 troubleshooting guides.
Batteries
Your battery is the heart of your e-bike. Here you'll find information on charging capacity, power management, and answering battery info, helping you avoid limitations and keep your ride going strong.
Lorem ipsum — The Matto R1 is designed for riders seeking a lightweight and durable bike for daily use, while the Matto R1 Max offers enhanced performance features for longer distances.
Extended range battery guide.
High-capacity battery guide.
- Battery General Information
- Battery Info Explained
- Battery Settings
- Battery Recommendations
Displays
& Sensor Systems
Displays and sensors provide critical feedback while riding. This section covers controller instructions, sensor calibration, layout issues, and other settings to help you receive accurate monitoring and safety.
Lorem ipsum
Lorem ipsum
Lorem ipsum
Lorem ipsum
Intuition Display
Adjustment, testing, and replacement guide for brake sensors.
Magnet alignment, wheel size programming, and speed accuracy.
Wiring diagrams and calibration for electronic gear shift detection.
Response curves, dead zones, and hardware fault diagnosis.
Pin-out diagrams and common wiring fault resolution.
Power wiring, brightness settings, and compatibility list.
Ratchet click noise, slipping under load, and replacement guide.
App
The companion app lets you monitor and control your e-bike. You'll find tips for pairing devices, adjusting settings, updating firmware, and connecting wirelessly or data logs to get the most out of your ride.
- Ride Control App
- Ride Control Pedalassist
- Phonetec App
- CYC BAC APP
- Old Rode Controller App
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Owners Manual
Select a product to access related documents and downloads.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Warranty
Registration
By completing your registration, you'll gain access to technical support, system updates, and product updates. It only takes a few minutes and helps us know where you have the warranty when you need it most.
Protect your ride in just a few steps
Please submit your warranty within 30 days of receiving your product.
Warranty registered!
You'll receive a confirmation email shortly.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Community
Connect with thousands of CYC Motor riders worldwide. Share builds, tips, and experiences. Chat with other fans.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!
Feedback
We're committed to listening, learning, and continuously delivering better riding experiences together.
Product Feedback
Real insights from real riders make all the difference.
Thanks for your feedback!
Your insights help us build a better experience for every rider.
Join the community
Stay updated on the latest bike trends, exclusive offers and exciting news. Join our newsletter today!