X1 Pro Gen 4: Troubleshooting
In the articles listed below, you can find more information on how to troubleshoot issues that you may be facing. This will also advise on possible solutions and things to look out for.
Should you be facing any issue that may require a replacement part or that is not mentioned below, be sure to reach out to CYC here or your authorized reseller along with your order number and any relevant information.
Note that your order number, receipt, or proof of purchase will be required for warranty purposes.
IMPORTANT: Be sure to register your warranty here if you have not done so yet.
Directory
- 📄 01PG4 - X1 Pro Gen 4: Bluetooth not connecting
- 📄 02PG4 - X1 Pro Gen 4: Kit won't turn on
- 📄 03PG4 - X1 Pro Gen 4: Motor resistance when pushing backward
- 📄 04PG4 - X1 Pro Gen 4: Resistance when peddling
- 📄 05PG4 - X1 Pro Gen 4: Throttle not working
- 📄 06PG4 - X1 Pro Gen 4: PAS not working
- 📄 07PG4 - X1 Pro Gen 4: Motor noise
- 📄 08PG4 - X1 Pro Gen 4: Error codes
- 📄 09PG4 - X1 Pro Gen 4: The display shut down during ride
- 📄 10PG4 - X1 Pro Gen 4: Display freezes
- 📄 11PG4 - X1 Pro Gen 4: Controller burnt
- 📄 12PG4 - X1 Pro Gen 4: Stripped bottom bracket threads
- 📄 14PG4 - X1 Pro Gen 4: Can't change settings
- 📄 16PG4 - X1 Pro Gen 4: Motor stuttering
- 📄 17PG4 - X1 Pro Gen 4: Loose freewheel
- 📄 18PG4 - X1 Pro Gen 4: Motor overheat
- 📄 19PG4 - X1 Pro Gen 4: Motor running in reverse
- 📄 20PG4 - X1 Pro Gen 4: Can't change wheel size on display
- 📄 21PG4 - X1 Pro Gen 4: Motor spinning but there's no movement
- 📄 22PG4 - X1 Pro Gen 4: Display losing assist