Photon Troubleshooting
In the articles listed below, you can find more information on how to troubleshoot issues that you may be facing. This will also advise on possible solutions and things to look out for.
Should you be facing any issue that may require a replacement part or that is not mentioned below, be sure to reach out to CYC here or your authorized reseller along with your order number and any relevant information.
Note that your order number, receipt, or proof of purchase will be required for warranty purposes.
IMPORTANT: Be sure to register your warranty here if you have not done so yet.
Directory
- 📄 01P - Photon: Bluetooth not connecting
- 📄 02P - Photon: Display will not turn on
- 📄 03P - Photon: Motor resistance when pushing backward
- 📄 04P - Photon: Resistance when peddling
- 📄 05P - Photon: Throttle not working
- 📄 06P - Photon: PAS not working
- 📄 07P - Photon: Motor noise (drafted)
- 📄 08P - Photon: Error codes
- 📄 09P - Photon: Display shut down during ride
- 📄 10P - Photon: Display freezes
- 📄 11P - Photon: Burnt connector
- 📄 12P - Photon: Stripped BB threads
- 📄 13P - Photon: Stripped chainring threads
- 📄 14P - Photon: Can't change settings
- 📄 15P - Photon: Motor runs without input (drafted)
- 📄 16P - Photon: Motor shuddering
- 📄 17P - Photon: Can't change wheel size on display
- 📄 18P - Photon: Water ingress & damage (Draft)