Photon Gen 1 Troubleshooting
In the articles listed below, you can find more information on how to troubleshoot issues that you may be facing. This will also advise on possible solutions and things to look out for.
Should you be facing any issue that may require a replacement part or that is not mentioned below, be sure to reach out to CYC here or your authorized reseller along with your order number and any relevant information.
Note that your order number, receipt, or proof of purchase will be required for warranty purposes.
IMPORTANT: Be sure to register your warranty here if you have not done so yet.
Directory
- 📄 01P - Photon Gen 1: Bluetooth not connecting
- 📄 02P - Photon: Display will not turn on
- 📄 03P - Photon Gen 1: Motor resistance when pushing backward
- 📄 04P - Photon: Resistance when peddling
- 📄 05P - Photon: Throttle not working
- 📄 06P - Photon: Pedal assist not working
- 📄 07P - Photon Gen 1: Motor Noise
- 📄 08P - Photon Gen 1: Error codes
- 📄 09P - Photon Gen 1: Display shut down during ride
- 📄 10P - Photon Gen 1: Display freezes
- 📄 11P - Photon Gen 1: Burnt connector
- 📄 12P - Photon Gen 1: Stripped BB threads
- 📄 13P - Photon Gen 1: Stripped chainring threads
- 📄 14P - Photon Gen 1: Can't change settings
- 📄 15P - Photon Gen 1: Motor runs without input (drafted)
- 📄 16P - Photon Gen 1: Motor shuddering
- 📄 17P - Photon Gen 1: Can't change wheel size on display
- 📄 18P - Photon Gen 1: Water ingress & damage (Draft)
- 📄 19P - Photon: Display losing assist
- 📄 20P - Photon Gen 1: Sprag Clutch Troubleshooting
- 📄 21P - Photon Gen 1: Display Stuck on CYC Logo