CYC Knowledge Base
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CYC Knowledge Base


The articles, information, and guidelines in this Knowledge Base aim to provide you with all the required information about the CYC ebike products. This includes information on the mid-drive systems, batteries, and peripherals. It also provides troubleshooting guidelines, servicing information, and other technical information you may need in your bike journey. 

This Knowledge Base will be continuously updated. Let us know if you have any feedback or suggestions about the Knowledge Base and the information contained. 

You can contact us here and we'll get back to you as soon as possible. Our general response time is 24-48 hours. 


Directory

  1. 🚲 Bike Knowledge
    1. πŸ“„ Gear Hubs
    2. πŸ“„ Carbon Frames
    3. πŸ“„ Bottom Brackets
    4. πŸ“„ Chainrings
    5. πŸ“„ Crankarms
    6. πŸ“„ Belt Drives
    7. πŸ“„ Drivechain
    8. πŸ“„ Maintenance
    9. πŸ“„ Motor
    10. πŸ“„ Grease
    11. πŸ“„ Headlights
    12. πŸ“„ Backwards Compatibility
  2. ⚑ CYC Mid-Drive Kits
    1. πŸš€ X1 Pro
      1. πŸ“„ X1 Pro: General
      2. πŸš€ X1 Pro Gen 4
        1. πŸ“„ X1 Pro Gen 4: Switching Between Options
        2. πŸ“„ X1 Pro Gen 4: Troubleshooting
          1. πŸ“„ 01PG4 - X1 Pro Gen 4: Bluetooth Not Connecting
          2. πŸ“„ 02PG4 - X1 Pro Gen 4: Kit Not Turning On
          3. πŸ“„ 03PG4 - X1 Pro Gen 4: Motor Resistance When Pushing ​Backward
          4. πŸ“„ 04PG4 - X1 Pro Gen 4: Resistance When Peddling
          5. πŸ“„ 05PG4 - X1 Pro Gen 4: Throttle not working
          6. πŸ“„ 06PG4 - X1 Pro Gen 4: PAS not working
          7. πŸ“„ 07PG4 - X1 Pro Gen 4: Motor noise
          8. πŸ“„ 08PG4 - X1 Pro Gen 4: Error codes
          9. πŸ“„ 09PG4 - X1 Pro Gen 4: The display shut down during ride
          10. πŸ“„ 10PG4 - X1 Pro Gen 4: Display freezes
          11. πŸ“„ 11PG4 - X1 Pro Gen 4: Controller burnt
          12. πŸ“„ 12PG4 - X1 Pro Gen 4: Stripped bottom bracket threads
          13. πŸ“„ 14PG4 - X1 Pro Gen 4: Can't change settings
          14. πŸ“„ 15PG4 - X1 Pro Gen 4: Motor runs without input
          15. πŸ“„ 16PG4 - X1 Pro Gen 4: Motor stuttering
          16. πŸ“„ 17PG4 - X1 Pro Gen 4: Loose freewheel
          17. πŸ“„ 18PG4 - X1 Pro Gen 4: Motor overheat
          18. πŸ“„ 19PG4 - X1 Pro Gen 4: Motor running in reverse
          19. πŸ“„ 20PG4 - X1 Pro Gen 4: Can't change wheel size on display
          20. πŸ“„ 21PG4 - X1 Pro Gen 4: Motor spinning but there's no movement
          21. πŸ“„ 22PG4 - X1 Pro Gen 4: Display losing assist
          22. πŸ“„ 23PG4 - X1 Pro Gen 4: Controller Temperature Reading Jumps
          23. πŸ“„ 24PG4 - X1 Pro Gen 4: Display Stuck on CYC Logo
        3. πŸ“„ X1 Pro Gen 4: Technical Documents
          1. πŸ“„ X1 Pro Gen 4: Controller Info
          2. πŸ“„ X1 Pro Gen 4: Bolts and Spacer Specs
          3. πŸ“„ X1 Pro Gen 4: Firmware
          4. πŸ“„ X1 Pro Gen 4: Pin Layouts
          5. πŸ“„ X1 Pro Gen 4: Product Compatibility
        4. πŸ“„ X1 Pro Gen 4: Media & Marketing
        5. πŸ“„ X1 Pro Gen 4: Replacements & Servicing
      3. πŸš€ X1 Pro Gen 3
        1. πŸ“„ X1 Pro Gen 3: General
        2. πŸ“„ X1 Pro Gen 3: Switching Between Options
        3. πŸ“„ X1 Pro Gen 3: Troubleshooting
          1. πŸ“„ 01PG3 - Bluetooth not connecting
          2. πŸ“„ 02PG3 - Kit won't turn on
          3. πŸ“„ 03PG3 - Motor Resistance
          4. πŸ“„ 04PG3 - Resistance when peddling
          5. πŸ“„ 05PG3 - Throttle not working
          6. πŸ“„ 06PG3 - PAS not working
          7. πŸ“„ 07PG3 - Motor noise
          8. πŸ“„ 08PG3 - Error Codes
          9. πŸ“„ 09PG3 - Display shut down during ride
          10. πŸ“„ 10PG3 - Display freezes
          11. πŸ“„ 11PG3 - Burnt connector
          12. πŸ“„ 12PG3 - Stripped BB threads
          13. πŸ“„ 14PG3 - Can't change settings
          14. πŸ“„ 15PG3 - Motor runs without input
          15. πŸ“„ 16PG3 - Motor stuttering
          16. πŸ“„ 17PG3 - Loose freewheel
          17. πŸ“„ 18PG3 - Motor Overheat
          18. πŸ“„ 19PG3 - Display Stuck on CYC Logo
        4. πŸ“„ X1 Pro Gen 3: Technical Documents
          1. πŸ“„ X1 Pro Gen 3: Firmware
          2. πŸ“„ Compactable (X1 Pro Gen 3)
          3. πŸ“„ X1 Pro Gen 3: Pin Layouts
        5. πŸ“„ X1 Pro Gen 3: Media & Marketing
        6. πŸ“„ X1 Pro Gen 3: Replacements & Servicing
      4. πŸš€ X1 Pro Gen 2
        1. πŸ“„ General
        2. πŸ“„ Switching Between Options (X1 Pro Gen 2) (Drafted)
        3. πŸ“„ Bottom Bracket Info
        4. πŸ“„ Gen 2 Pedal Assist/ Torque Sensor
        5. πŸ“„ Troubleshooting
          1. πŸ“„ 01PG2 - Bluetooth not connecting
          2. πŸ“„ 02PG2 - Kit won't turn on
          3. πŸ“„ 03PG2 - Motor Resistance
          4. πŸ“„ 04PG2 - Resistance when peddling
          5. πŸ“„ 05PG2 - Throttle not working
          6. πŸ“„ 06PG2 - PAS not working
          7. πŸ“„ 07PG2 - Motor noise
          8. πŸ“„ 08PG2 - X1 Pro Gen 2: Error Codes
          9. πŸ“„ 09PG2 - Display shut down during ride
          10. πŸ“„ 10PG2 - Display freezes
          11. πŸ“„ 11PG2 - Burnt connector
          12. πŸ“„ 12PG2 - Stripped BB threads
          13. πŸ“„ 14PG2 - Can't change settings
          14. πŸ“„ 15PG2 - Motor runs without input
          15. πŸ“„ 16PG2 - Motor stuttering
          16. πŸ“„ 17PG2 - Loose freewheel
          17. πŸ“„ 18PG2 - Motor Overheat
          18. πŸ“„ 19PG2 - X1 Pro Gen 2: Motor cuts out
        6. πŸ“„ Replacements & Servicing (X1 Pro Gen 2)
        7. πŸ“„ X1 Pro Gen 2: Technical Documents
          1. πŸ“„ Compactable (X1 Pro Gen 2)
          2. πŸ“„ X1 Pro Gen 2: Pin Layouts
        8. πŸ“„ Media & Marketing
      5. πŸš€ X1 Pro Gen 1
        1. πŸ“„ General
        2. πŸ“„ Switching Between Options (X1 Pro Gen 2) (Drafted)
        3. πŸ“„ Troubleshooting
          1. πŸ“„ 01PG1 - Bluetooth not connecting
          2. πŸ“„ 02PG1 - Kit won't turn on
          3. πŸ“„ 03PG1 - Motor Resistance
          4. πŸ“„ 04PG1 - Resistance when peddling
          5. πŸ“„ 05PG1 - Throttle not working
          6. πŸ“„ 06PG1 - PAS not working
          7. πŸ“„ 07PG1 - Motor noise
          8. πŸ“„ 08PG1 - Error Codes
          9. πŸ“„ 09PG1 - Display shut down during ride
          10. πŸ“„ 10PG1 - Display freezes
          11. πŸ“„ 11PG1 - Burnt connector
          12. πŸ“„ 12PG1 - Stripped BB threads
          13. πŸ“„ 14PG1 - Can't change settings
          14. πŸ“„ 15PG1 - Motor runs without input
          15. πŸ“„ 16PG1 - Motor stuttering
          16. πŸ“„ 17PG1 - Loose freewheel
          17. πŸ“„ 18PG1 - Motor Overheat
        4. πŸ“„ Engineer Documents
          1. πŸ“„ Compactable (X1 Pro Gen 1)
        5. πŸ“„ Media & Marketing
    2. 🚡 X1 Stealth
      1. πŸ“„ X1 Stealth: General
      2. 🚡 X1 Stealth Gen 3
        1. πŸ“„ X1 Stealth Gen 3: Switching Between Options
        2. πŸ“„ X1 Stealth Gen 3: Troubleshooting
          1. πŸ“„ 01SG3 - X1 Stealth Gen 3: Bluetooth not connecting
          2. πŸ“„ 02SG3 - X1 Stealth Gen 3: Kit won't turn on
          3. πŸ“„ 03SG3 - X1 Stealth Gen 3: Motor resistance when pushing backward
          4. πŸ“„ 04SG3 - X1 Stealth Gen 3: Resistance when peddling
          5. πŸ“„ 05SG3 - X1 Stealth Gen 3: Throttle not working
          6. πŸ“„ 06SG3 - X1 Stealth Gen 3: PAS not working
          7. πŸ“„ 07SG3 - X1 Stealth Gen 3: Motor noise
          8. πŸ“„ 08SG3 - X1 Stealth Gen 3: Error codes
          9. πŸ“„ 09SG3 - X1 Stealth Gen 3: The display shut down during ride
          10. πŸ“„ 10SG3 - X1 Stealth Gen 3: Display freezes
          11. πŸ“„ 11SG3 - X1 Stealth Gen 3: Controller Burnt
          12. πŸ“„ 12SG3 - X1 Stealth Gen 3: Stripped bottom bracket threads
          13. πŸ“„ 14SG3 - X1 Stealth Gen 3: Can't change settings on app
          14. πŸ“„ 15SG3 - X1 Stealth Gen 3: Motor runs without input
          15. πŸ“„ 16SG3 - X1 Stealth Gen 3: Motor stuttering
          16. πŸ“„ 17SG3 - X1 Stealth Gen 3: Loose freewheel
          17. πŸ“„ 18SG3 - X1 Stealth Gen 3: Motor overheats
          18. πŸ“„ 19SG3 - X1 Stealth Gen 3: Motor running in reverse
          19. πŸ“„ 20SG3 - X1 Stealth Gen 3: Can't change wheel size on display
          20. πŸ“„ 21SG3 - X1 Stealth Gen 3: Motor spinning but there's no movement
          21. πŸ“„ 22SG3 - X1 Stealth Gen 3: Display losing assist
          22. πŸ“„ 23SG3 - X1 Stealth Gen 3: Chain comes off
          23. πŸ“„ 24SG3 - Display Stuck on CYC Logo
        3. πŸ“„ X1 Stealth Gen 3: Technical Documents
          1. πŸ“„ X1 Stealth Gen 3: Firmware
          2. πŸ“„ X1 Stealth Gen 3: Pin Layouts
          3. πŸ“„ X1 Stealth Gen 3: Controller Info
        4. πŸ“„ X1 Stealth Gen 3: Media & Marketing
        5. πŸ“„ X1 Stealth Gen 3: Replacements & Servicing
      3. 🚡 X1 Stealth Gen 1
        1. πŸ“„ General
        2. πŸ“„ Switching Between Options (Drafted)
        3. πŸ“„ Troubleshooting
          1. πŸ“„ 01SG1 - Bluetooth not connecting
          2. πŸ“„ 02SG1 - Kit won't turn on
          3. πŸ“„ 03SG1 - Motor Resistance
          4. πŸ“„ 04SG1 - Resistance when peddling
          5. πŸ“„ 05SG1 - Throttle not working
          6. πŸ“„ 06SG1 - PAS not working
          7. πŸ“„ 07SG1 - Motor noise
          8. πŸ“„ 08SG1 - Error Codes
          9. πŸ“„ 09SG1 - Display shut down during ride
          10. πŸ“„ 10SG1 - Display freezes
          11. πŸ“„ 11SG1 - Burnt connector
          12. πŸ“„ 12SG1 - Stripped BB threads
          13. πŸ“„ 14SG1 - Can't change settings
          14. πŸ“„ 15SG1 - Motor runs without input
          15. πŸ“„ 16SG1 - Motor stuttering
          16. πŸ“„ 17SG1 - Loose freewheel
        4. πŸ“„ X1 Stealth Gen 1: Technical Documents
        5. πŸ“„ X1 Stealth Gen 1: Technical Documents
          1. πŸ“„ X1 Stealth Gen 1: Pin Layouts
        6. πŸ“„ Compactable (X1 Stealth Gen 1)
        7. πŸ“„ Replacements & Servicing
        8. πŸ“„ Media & Marketing
    3. πŸƒ Photon
      1. πŸ“„ Photon: General
      2. πŸ“„ Photon: Switching Between Options
      3. πŸ“„ Photon: Troubleshooting
        1. πŸ“„ 01P - Photon: Bluetooth not connecting
        2. πŸ“„ 02P - Photon: Display will not turn on
        3. πŸ“„ 03P - Photon: Motor resistance when pushing backward
        4. πŸ“„ 04P - Photon: Resistance when peddling
        5. πŸ“„ 05P - Photon: Throttle not working
        6. πŸ“„ 06P - Photon: Pedal assist not working
        7. πŸ“„ 07P - Photon: Motor noise (drafted)
        8. πŸ“„ 08P - Photon: Error codes
        9. πŸ“„ 09P - Photon: Display shut down during ride
        10. πŸ“„ 10P - Photon: Display freezes
        11. πŸ“„ 11P - Photon: Burnt connector
        12. πŸ“„ 12P - Photon: Stripped BB threads
        13. πŸ“„ 13P - Photon: Stripped chainring threads
          1. 🧩 Photon 34T Chainring/sprocket
          2. 🧩 Photon 38T Chainring
        14. πŸ“„ 14P - Photon: Can't change settings
        15. πŸ“„ 15P - Photon: Motor runs without input (drafted)
        16. πŸ“„ 16P - Photon: Motor shuddering
        17. πŸ“„ 17P - Photon: Can't change wheel size on display
        18. πŸ“„ 18P - Photon: Water ingress & damage (Draft)
        19. πŸ“„ 19P - Photon: Display losing assist
        20. πŸ“„ 20P - Photon: Sprag Clutch Troubleshooting
        21. πŸ“„ 21P - Photon: Display Stuck on CYC Logo
      4. πŸ“„ Photon: Technical Documents
        1. πŸ“„ Photon: Firmware
        2. πŸ“„ Photon: Motor Measurement Guide
        3. πŸ“„ Photon: Pin Layouts
      5. πŸ“„ Photon: Media & Marketing
      6. πŸ“„ Photon: Replacements & Servicing
    4. πŸ’¨ Proton
    5. ❓ What kit to buy?
      1. πŸ“„ X1 Pro Gen 4
      2. πŸ“„ X1 Stealth Gen 3
      3. πŸ“„ Photon
    6. πŸ” Top Speed
  3. πŸ”‹ CYC Batteries
    1. πŸ“„ CYC Battery General Information
    2. πŸ“„ CYC Battery Cells Explained
    3. πŸ“„ CYC Battery Settings
    4. πŸ“„ CYC: Battery Recommendations
    5. πŸ”‹ A-Series Battery Packs
      1. πŸ“„ A-Series Battery Packs: General
      2. πŸ“„ A-Series Battery Packs: Troubleshooting
        1. πŸ“„ No Current Output
      3. πŸ“„ Range
      4. πŸ“„ Replacement & Service
      5. πŸ“„ Media & Marketing
      6. πŸ“„ Dimensions
    6. πŸ”‹ B-Series Battery Packs
      1. πŸ“„ General
      2. πŸ“„ Range
      3. πŸ“„ Troubleshooting
        1. πŸ“„ Spark when Plugging
      4. πŸ“„ Charging
      5. πŸ“„ Connectors
      6. πŸ“„ US Plug
      7. πŸ“„ Side Mounting
      8. πŸ“„ Li-ion vs Lifep04 batteries
    7. πŸ”‹ X-Series Battery Packs
  4. πŸ“± CYC Apps & Peripherals
    1. ⚑ Displays
      1. πŸ“„ SW102 & DS103 Display
        1. πŸ“„ Display Firmware
          1. πŸ“„ Display Firmware Update
          2. πŸ“„ DS103 Display Firmware
          3. πŸ“„ SW102 Display Firmware
      2. πŸ“„ 500c & 750c Display
      3. πŸ“„ EggRider Display
      4. πŸ“„ CYC Smart Display
      5. πŸ“„ Display Troubleshooting (TBD)
        1. 🧩 Display turned on & off but not on again
    2. πŸ“² Apps
      1. πŸ“„ Ride Control App
        1. πŸ“„ Ride Control Pedal Assist
      2. πŸ“„ Ristretto App
      3. πŸ“„ CYC BAC APP
      4. πŸ“„ Old Stock Controller App
    3. πŸ›‘ Brake Sensors
      1. πŸ“„ Brake Sensor Installation
      2. πŸ“„ Installation on Drop Bar Handle - Brake Sensor
    4. ⏩ Speed Sensors
      1. πŸ“„ Gen 3 Speed Sensor
      2. πŸ“„ Speed Sensor Installation
      3. πŸ“„ Speed Sensor Troubleshooting
    5. βš™οΈ Gear Shift Sensors
    6. πŸ’¨ Throttle
      1. πŸ“„ Installation on Drop Bar Handle - Throttle
    7. πŸ” 1:1 Wiring Harness
    8. πŸ”¦ eBike Headlights
    9. βš™οΈ Freewheel
  5. ⬇️ CYC Downloads
    1. πŸš΄β€β™‚οΈ CYC Public Downloads
    2. πŸ‘¨β€πŸ’Ό CYC Dealer Downloads
  6. πŸ”© Technical Support Protocols
    1. πŸ“„ ASI Errors