CYC Knowledge Base
The articles, information, and guidelines in this Knowledge Base aim to provide you with all the required information about the CYC ebike products. This includes information on the mid-drive systems, batteries, and peripherals. It also provides troubleshooting guidelines, servicing information, and other technical information you may need in your bike journey.
This Knowledge Base will be continuously updated. Let us know if you have any feedback or suggestions about the Knowledge Base and the information contained.
You can contact us here and we'll get back to you as soon as possible. Our general response time is 24-48 hours.
Directory
- π² Bike Knowledge
- β‘ CYC Mid-Drive Kits
- π X1 Pro
- π X1 Pro: General
- π X1 Pro Gen 4
- π X1 Pro Gen 4: Switching Between Options
- π X1 Pro Gen 4: Troubleshooting
- π 01PG4 - X1 Pro Gen 4: Bluetooth Not Connecting
- π 02PG4 - X1 Pro Gen 4: Kit Not Turning On
- π 03PG4 - X1 Pro Gen 4: Motor Resistance When Pushing βBackward
- π 04PG4 - X1 Pro Gen 4: Resistance When Peddling
- π 05PG4 - X1 Pro Gen 4: Throttle not working
- π 06PG4 - X1 Pro Gen 4: PAS not working
- π 07PG4 - X1 Pro Gen 4: Motor noise
- π 08PG4 - X1 Pro Gen 4: Error codes
- π 09PG4 - X1 Pro Gen 4: The display shut down during ride
- π 10PG4 - X1 Pro Gen 4: Display freezes
- π 11PG4 - X1 Pro Gen 4: Controller burnt
- π 12PG4 - X1 Pro Gen 4: Stripped bottom bracket threads
- π 14PG4 - X1 Pro Gen 4: Can't change settings
- π 15PG4 - X1 Pro Gen 4: Motor runs without input
- π 16PG4 - X1 Pro Gen 4: Motor stuttering
- π 17PG4 - X1 Pro Gen 4: Loose freewheel
- π 18PG4 - X1 Pro Gen 4: Motor overheat
- π 19PG4 - X1 Pro Gen 4: Motor running in reverse
- π 20PG4 - X1 Pro Gen 4: Can't change wheel size on display
- π 21PG4 - X1 Pro Gen 4: Motor spinning but there's no movement
- π 22PG4 - X1 Pro Gen 4: Display losing assist
- π 23PG4 - X1 Pro Gen 4: Controller Temperature Reading Jumps
- π 24PG4 - X1 Pro Gen 4: Display Stuck on CYC Logo
- π X1 Pro Gen 4: Technical Documents
- π X1 Pro Gen 4: Media & Marketing
- π X1 Pro Gen 4: Replacements & Servicing
- π X1 Pro Gen 3
- π X1 Pro Gen 3: General
- π X1 Pro Gen 3: Switching Between Options
- π X1 Pro Gen 3: Troubleshooting
- π 01PG3 - Bluetooth not connecting
- π 02PG3 - Kit won't turn on
- π 03PG3 - Motor Resistance
- π 04PG3 - Resistance when peddling
- π 05PG3 - Throttle not working
- π 06PG3 - PAS not working
- π 07PG3 - Motor noise
- π 08PG3 - Error Codes
- π 09PG3 - Display shut down during ride
- π 10PG3 - Display freezes
- π 11PG3 - Burnt connector
- π 12PG3 - Stripped BB threads
- π 14PG3 - Can't change settings
- π 15PG3 - Motor runs without input
- π 16PG3 - Motor stuttering
- π 17PG3 - Loose freewheel
- π 18PG3 - Motor Overheat
- π 19PG3 - Display Stuck on CYC Logo
- π X1 Pro Gen 3: Technical Documents
- π X1 Pro Gen 3: Media & Marketing
- π X1 Pro Gen 3: Replacements & Servicing
- π X1 Pro Gen 2
- π General
- π Switching Between Options (X1 Pro Gen 2) (Drafted)
- π Bottom Bracket Info
- π Gen 2 Pedal Assist/ Torque Sensor
- π Troubleshooting
- π 01PG2 - Bluetooth not connecting
- π 02PG2 - Kit won't turn on
- π 03PG2 - Motor Resistance
- π 04PG2 - Resistance when peddling
- π 05PG2 - Throttle not working
- π 06PG2 - PAS not working
- π 07PG2 - Motor noise
- π 08PG2 - X1 Pro Gen 2: Error Codes
- π 09PG2 - Display shut down during ride
- π 10PG2 - Display freezes
- π 11PG2 - Burnt connector
- π 12PG2 - Stripped BB threads
- π 14PG2 - Can't change settings
- π 15PG2 - Motor runs without input
- π 16PG2 - Motor stuttering
- π 17PG2 - Loose freewheel
- π 18PG2 - Motor Overheat
- π 19PG2 - X1 Pro Gen 2: Motor cuts out
- π Replacements & Servicing (X1 Pro Gen 2)
- π X1 Pro Gen 2: Technical Documents
- π Media & Marketing
- π X1 Pro Gen 1
- π General
- π Switching Between Options (X1 Pro Gen 2) (Drafted)
- π Troubleshooting
- π 01PG1 - Bluetooth not connecting
- π 02PG1 - Kit won't turn on
- π 03PG1 - Motor Resistance
- π 04PG1 - Resistance when peddling
- π 05PG1 - Throttle not working
- π 06PG1 - PAS not working
- π 07PG1 - Motor noise
- π 08PG1 - Error Codes
- π 09PG1 - Display shut down during ride
- π 10PG1 - Display freezes
- π 11PG1 - Burnt connector
- π 12PG1 - Stripped BB threads
- π 14PG1 - Can't change settings
- π 15PG1 - Motor runs without input
- π 16PG1 - Motor stuttering
- π 17PG1 - Loose freewheel
- π 18PG1 - Motor Overheat
- π Engineer Documents
- π Media & Marketing
- π΅ X1 Stealth
- π X1 Stealth: General
- π΅ X1 Stealth Gen 3
- π X1 Stealth Gen 3: Switching Between Options
- π X1 Stealth Gen 3: Troubleshooting
- π 01SG3 - X1 Stealth Gen 3: Bluetooth not connecting
- π 02SG3 - X1 Stealth Gen 3: Kit won't turn on
- π 03SG3 - X1 Stealth Gen 3: Motor resistance when pushing backward
- π 04SG3 - X1 Stealth Gen 3: Resistance when peddling
- π 05SG3 - X1 Stealth Gen 3: Throttle not working
- π 06SG3 - X1 Stealth Gen 3: PAS not working
- π 07SG3 - X1 Stealth Gen 3: Motor noise
- π 08SG3 - X1 Stealth Gen 3: Error codes
- π 09SG3 - X1 Stealth Gen 3: The display shut down during ride
- π 10SG3 - X1 Stealth Gen 3: Display freezes
- π 11SG3 - X1 Stealth Gen 3: Controller Burnt
- π 12SG3 - X1 Stealth Gen 3: Stripped bottom bracket threads
- π 14SG3 - X1 Stealth Gen 3: Can't change settings on app
- π 15SG3 - X1 Stealth Gen 3: Motor runs without input
- π 16SG3 - X1 Stealth Gen 3: Motor stuttering
- π 17SG3 - X1 Stealth Gen 3: Loose freewheel
- π 18SG3 - X1 Stealth Gen 3: Motor overheats
- π 19SG3 - X1 Stealth Gen 3: Motor running in reverse
- π 20SG3 - X1 Stealth Gen 3: Can't change wheel size on display
- π 21SG3 - X1 Stealth Gen 3: Motor spinning but there's no movement
- π 22SG3 - X1 Stealth Gen 3: Display losing assist
- π 23SG3 - X1 Stealth Gen 3: Chain comes off
- π 24SG3 - Display Stuck on CYC Logo
- π X1 Stealth Gen 3: Technical Documents
- π X1 Stealth Gen 3: Media & Marketing
- π X1 Stealth Gen 3: Replacements & Servicing
- π΅ X1 Stealth Gen 1
- π General
- π Switching Between Options (Drafted)
- π Troubleshooting
- π 01SG1 - Bluetooth not connecting
- π 02SG1 - Kit won't turn on
- π 03SG1 - Motor Resistance
- π 04SG1 - Resistance when peddling
- π 05SG1 - Throttle not working
- π 06SG1 - PAS not working
- π 07SG1 - Motor noise
- π 08SG1 - Error Codes
- π 09SG1 - Display shut down during ride
- π 10SG1 - Display freezes
- π 11SG1 - Burnt connector
- π 12SG1 - Stripped BB threads
- π 14SG1 - Can't change settings
- π 15SG1 - Motor runs without input
- π 16SG1 - Motor stuttering
- π 17SG1 - Loose freewheel
- π X1 Stealth Gen 1: Technical Documents
- π X1 Stealth Gen 1: Technical Documents
- π Compactable (X1 Stealth Gen 1)
- π Replacements & Servicing
- π Media & Marketing
- π Photon
- π Photon: General
- π Photon: Switching Between Options
- π Photon: Troubleshooting
- π 01P - Photon: Bluetooth not connecting
- π 02P - Photon: Display will not turn on
- π 03P - Photon: Motor resistance when pushing backward
- π 04P - Photon: Resistance when peddling
- π 05P - Photon: Throttle not working
- π 06P - Photon: Pedal assist not working
- π 07P - Photon: Motor noise (drafted)
- π 08P - Photon: Error codes
- π 09P - Photon: Display shut down during ride
- π 10P - Photon: Display freezes
- π 11P - Photon: Burnt connector
- π 12P - Photon: Stripped BB threads
- π 13P - Photon: Stripped chainring threads
- π 14P - Photon: Can't change settings
- π 15P - Photon: Motor runs without input (drafted)
- π 16P - Photon: Motor shuddering
- π 17P - Photon: Can't change wheel size on display
- π 18P - Photon: Water ingress & damage (Draft)
- π 19P - Photon: Display losing assist
- π 20P - Photon: Sprag Clutch Troubleshooting
- π 21P - Photon: Display Stuck on CYC Logo
- π Photon: Technical Documents
- π Photon: Media & Marketing
- π Photon: Replacements & Servicing
- π¨ Proton
- β What kit to buy?
- π Top Speed
- π CYC Batteries
- π± CYC Apps & Peripherals
- β¬οΈ CYC Downloads
- π© Technical Support Protocols